Shared inboxes, handled together.
Parly turns the shared mailbox your whole team answers from (support@, sales@, info@) into a real workspace. It sits on top of the email you already have, with per-user logins, assignment, and a full audit trail. A help desk, without the help desk software.
Turn your website into a support channel.
Paste one snippet and a chat bubble appears on your site. Visitors get answers in real time: the AI assistant takes the first line and hands off to a human in the inbox or in Slack. Every chat becomes a Parly conversation, so it threads, notifies, and audits like email does, and the visitor still gets a reply by email if they leave.
- One script tag drops a chat bubble onto any site, no framework required.
- Answer live from the inbox or from Slack; the visitor sees replies instantly.
- An AI assistant handles the first line and escalates to a human when it should.
- Visitors can ask for a person at any time.
- It is just a conversation: threading, notifications, SLAs and the audit trail all apply.
Run the help desk where your team already is.
Parly mirrors a mailbox into a Slack channel: a customer email arrives as a thread, and the reply you write there goes out as real email from your address. No new tab, no forwarding, and the full conversation and audit trail still live in Parly.
- Reply to a customer email right in the Slack thread. Parly sends it as real email from your address.
- Start a new email without leaving Slack with the /parly command, attachments included.
- Assign, set status, leave internal notes and @mention a teammate, all from the thread.
- Get a direct message when a conversation is assigned to you or mentions you.
- Snippet mode keeps full message bodies in Parly (EU), so only a preview lands in Slack.
Reply to email from Slack
Answer a customer email straight from the Slack thread, or start a new one with /parly. No context-switching, no separate app to check.
Individual accountability
Per-user logins and roles instead of one shared password, with assignment, statuses, read states, and a full audit trail on every action.
Controlled, server-side send
Restricted send enforces an allowlist on the server. If one address is off the list the whole send is rejected, never silently trimmed.
Lightweight by design
No customer portals, no ticket forms, no per-agent licences that punish you for growing. EU-hosted, with AI summaries and drafts a human always approves.
These are the highlights. See everything Parly does at www.parlyparly.com
Everything the shared inbox should have been.
Parly gives a team the accountability of a help desk without the weight of one. It layers per-user logins, assignment, statuses and a full audit trail onto the mailboxes you already run, so support@, sales@ and info@ become a shared workspace rather than a shared password.
Answer from wherever you work: the Parly inbox, a Slack thread, a chat widget on your site, or your own agent over MCP. Every channel threads into one conversation, under the same restricted-send rules and audit trail. It is EU-hosted, priced per mailbox rather than per agent, and the first month is free.